Refund and cancellation policy
Rules for deposits, cancellations, rescheduling, and refunds on our chart pattern lessons.
Eligibility
Refunds apply to fees paid directly to Advancement Software for workshops and coaching described on this site. Informational rate pages are not invoices.
Group workshops (Flag Intensive, Wedge Clinic, Triangle Lab)
- Cancel fourteen or more days before the session: full refund of fees paid, including deposit
- Cancel between thirteen and five days before: fifty percent refund of fees paid
- Cancel fewer than five days before, or fail to attend: no refund of the deposit; remaining prepaid balance may be credited toward a future cohort within six months at our discretion
Private chart coaching
- Cancel a session with at least forty-eight hours’ notice: full refund or free reschedule
- Cancel with less than forty-eight hours’ notice: the session fee is charged; we will try to offer a shorter catch-up call if diaries allow
- Unused sessions in a prepaid block remain valid for six months from purchase
Work already started
If a private engagement has begun and chart reviews have been delivered, fees for completed hours are non-refundable. Unused prepaid hours may still be refunded under the private coaching rules above.
Printed materials
Once worksheets or chart packs have been issued for a cohort, their print cost portion (stated on your booking confirmation when applicable) is non-refundable after distribution.
Rescheduling by us
If we must move a workshop date, you may transfer to the new date or receive a full refund.
How to request a refund
Email hello@advancement-software.digital with your booking reference and reason. We respond within five working days. Approved refunds are returned by the original payment method within ten working days of approval.
No-shows
Missing a group session without notice is treated as a late cancellation. Homework follow-ups for that cohort are not automatically reissued.
Exceptions
We consider compassionate exceptions for documented emergencies on a case-by-case basis. This policy does not cover third-party travel or connectivity costs.
Contact
15 Shore Street, Stoke Canon, EX5 8TL, United Kingdom, +44 077 2384 5473, hello@advancement-software.digital.